Flotivo is a web-based application designed to simulate conversations with visitors on chat support as human users, over the website. It can be integrated with multiple websites simultaneously to provide automated customer service, make recommendations, or complete simple tasks. To set-up the process, it allows to create the story according to the company’s need in company’s admin section. As name suggests story is a communication between visitors and the bot through creating interactions. Our application searches for the most appropriate interaction when a user puts a question into a chat-window and it will automatically replies based on the best matches of interactions. To complete the circle application provides a simple to customise and add a pre-configured chat window which we call Chat Widget that website owner can place it on their website. The usage of Flotivo is possible across a wide range of sectors, including e-commerce, training, medicine, entertainment, and many more.
Application provides a direct login to company’s admin to set-up stories and manage the history of chats.
Support team spending its entire day providing the solutions for same concerns of visitors made the business owner consistent cost. That is where Flotivo entered in the market. Without having any human support team sitting and working all the time to handle support requests, owner can frame the story to assist customers around-the-clock and to respond to all visitor’s questions.
Business owners can get in-depth analysis in the report section. Reports helps better to identify which elements of your chatbot stories worked and which interactions need improvement once they have the data in their fingertips. Reports helped business owner to compare Stories, examine statistics from different time periods, compare the frequency of interactions, and much more.
Businesses can quickly respond to the visitor's queries. They gather knowledge about the wants of the customer, which aids in speeding up problem-solving. Businesses can scale up the customer service without scaling up the number of employees in support team.
Conversational chatbots enable proactive customer engagement. Real-time communication with potential leads and automated addition of new contacts to your database.
Angular provides a powerful and flexible framework for building such applications that can be easily customized and extended to meet your specific needs.
Node.js is an excellent choice for such applications due to its scalability, speed, community support, and cross-platform compatibility.
MongoDB offers greater flexibility, scalability, and real-time capabilities, making it easy to deploy and manage in the cloud. Also, we have used Redis for temporary storage of data such as ongoing conversation of user with the bot. As it provides in-memory storage, which means all of its data is stored in the server RAM and available only as long as the server is running.
By implementing a series of strategies aimed at increasing user engagement and adoption, Flotivo was able to successfully overcome the challenge of getting users to fully adopt the platform. The results speak for themselves, with a significant increase in sales and conversions even through Facebook. Flotivo is now well on its way to achieving its goal of increasing productivity and collaboration among teams.
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