Flotivo

Application

Flotivo is a customizable web-based application that uses intelligent bots to engage with visitors through chat support. It provides personalized and efficient customer service, making it suitable for businesses of all sizes and across all sectors.

Angular
About Flotivo
FLOTIVO

About Flotivo

Flotivo is a web-based application designed to simulate conversations with visitors on chat support as human users, over the website. It can be integrated with multiple websites simultaneously to provide automated customer service, make recommendations, or complete simple tasks. To set-up the process, it allows to create the story according to the company’s need in company’s admin section. As name suggests story is a communication between visitors and the bot through creating interactions. Our application searches for the most appropriate interaction when a user puts a question into a chat-window and it will automatically replies based on the best matches of interactions. To complete the circle application provides a simple to customise and add a pre-configured chat window which we call Chat Widget that website owner can place it on their website. The usage of Flotivo is possible across a wide range of sectors, including e-commerce, training, medicine, entertainment, and many more.

Application provides a direct login to company’s admin to set-up stories and manage the history of chats.

Angular
Challenges
CHALLENGES

Challenges

  • Client needed help in creating a process using which they can cut down efforts that their agents were giving to take care of all emails, phone calls and live support chat which they are getting from their end customers.
  • Understand what the best UI could be to give to the company admin which might be a complete non-technical person.
  • Understand how the chat widget gets updated whenever there is an update on story from admin side. Without touching the code of website.
  • Client requested that the story can be connected to Facebook. Difficulty for us was to obtain Facebook's permissions to use their APIs for the app to control and access Page conversations in Messenger.
  • Enhancing with application and user experience, client requested us to add forms, images and many more options to communicate with visitors as a bot.
Solution
SOLUTION

Solution

Angular
  • As a software development team, we provided them a suggestion that the efforts to answer the large volume of emails, phone calls or chat support can be reduced by implementing of conversational AI platform where AI and few initial inputs from admin can provide the best support to visitors.
  • IBM Watson helped us to study and analyse about the implementation and working of such conversational platforms. Talking about IBM Watson, it uses conversational AI to interpret queries, locate or search for the best answers, and carry out the user's desired actions.
  • A short JS code that can be placed on header of website to integrate chat widget was the solution on how to integrate web application and Chat-Widget.
  • Our Project Coordinator’s team helped the client and development team to take all approvals from the Facebook side so that stories can be used in Facebook messengers too.
  • We analysed the types of questions and requests that support team typically receives and added the various formats of bot response and actions which were required. We achieved this using some pre-built templates and custom code, depending on the level of customizations.
  • We continuously monitored and refined the chatbot’s responses to ensure they are accurate and effective, and made the necessary adjustments needed.
Benefits
BUSINESS BENEFITS

Business Benefits

Custom Web Development

Support team spending its entire day providing the solutions for same concerns of visitors made the business owner consistent cost. That is where Flotivo entered in the market. Without having any human support team sitting and working all the time to handle support requests, owner can frame the story to assist customers around-the-clock and to respond to all visitor’s questions.

Custom App Development

Business owners can get in-depth analysis in the report section. Reports helps better to identify which elements of your chatbot stories worked and which interactions need improvement once they have the data in their fingertips. Reports helped business owner to compare Stories, examine statistics from different time periods, compare the frequency of interactions, and much more.

wireframing

Businesses can quickly respond to the visitor's queries. They gather knowledge about the wants of the customer, which aids in speeding up problem-solving. Businesses can scale up the customer service without scaling up the number of employees in support team.

upgrade

Conversational chatbots enable proactive customer engagement. Real-time communication with potential leads and automated addition of new contacts to your database.

Technologies
TECHNOLOGIES

Technologies Used

Custom Web Development

Frontend Technology

Angular provides a powerful and flexible framework for building such applications that can be easily customized and extended to meet your specific needs.

Custom App Development

Backend Technology

Node.js is an excellent choice for such applications due to its scalability, speed, community support, and cross-platform compatibility.

wireframing

Database

MongoDB offers greater flexibility, scalability, and real-time capabilities, making it easy to deploy and manage in the cloud. Also, we have used Redis for temporary storage of data such as ongoing conversation of user with the bot. As it provides in-memory storage, which means all of its data is stored in the server RAM and available only as long as the server is running.

Result
RESULT

Result

By implementing a series of strategies aimed at increasing user engagement and adoption, Flotivo was able to successfully overcome the challenge of getting users to fully adopt the platform. The results speak for themselves, with a significant increase in sales and conversions even through Facebook. Flotivo is now well on its way to achieving its goal of increasing productivity and collaboration among teams.

Testimonials
TESTIMONIALS

Their Words, Our Success: Client Testimonials

James Roling

We decided to partner with Webcodegenie and work with their developers directly for our customers. We had a partnership with Webcodegenie for over 5 years, and we have completed more than 20 projects together. Whenever we have a project or client whose requirements are not fulfilled in-house we have a tech partner standing always on our backside to help us. Their team is well organized and well structured.

Garrett

Garrett

The WCG team has been great to work with. They are reliable, knowledgeable and do whatever it takes to make a project successful. Whatever the task, they pull in the right people to make it happen, so you're never locked in to one person putting your long-term goals at risk. Thank you WCG team!

Gary Walker

I'd like to say a few words about the Webcodegenie crew. We've been working on small and large websites together, and they've all been developed with high quality and in a timely manner; I'm very pleased with the results of the projects we've been working on together. Their dedicated web developer was extremely knowledgeable, friendly, and communicative. Overall, the team was a pleasure to work with.

Web Development

Drew Gilkey

WebCodeGenie is a top-notch team which employs a structured agile programming process in their development. Amazing people and helpful. The team is friendly and easy to work with and always produce a good project experience. Besides the team being great, they are fast and efficient, met my deadlines and produced a great final product. I would recommend WebCodeGenie to anyone that is looking for software development. Their price is competitive, and the quality of their work is exceptional.

Bradon Smith

I've been working with Webcodegenie for the past two years to design and develop mobile applications for my clients. I am quite pleased with their services. They have outperformed my expectations. They have always been there, willing to assist us whenever we needed them. Our experience with Webcodegenie has been nothing short of extraordinary.

Web Development

Salvador Ocana

Having worked with WebCodeGenie for a few years, I am very impressed with their seemingly endless knowledge of Development and Project management, and especially how quickly they complete the sprints and every project within the set timeframe. Lines of communication are excellent, and they always do exactly what they say they will. My personal project was a couple of Software applications, WebCodeGenie completed the projects to my specifications and also provided the necessary specialized Support to continue to improve and implement new ideas.

Daniela Cordes

I would like to thank the entire team of Webcodegenie for helping us with our real estate management software. We had a very short time to complete our target and make an initial level product where the entire team came up with a lot more cooperation and worked hard to speed up the entire process. They designed and developed very user-friendly software. Thank you Webcodegenie for making this a great experience.

Michael Carruth

Michael Carruth

Our firm had struggled a lot to rescue our software development process. Initially, we were resistant to outsourcing the entire project because of its complexity and Industry knowledge. After doing a meeting with the Project Manager at WebCodeGenie, we have decided to move the entire product development to them. Our SDLC was never managed this efficiently before.

Yuvraj Sisodia

Yuvraj Sisodia

We used Webcodegenie to build a custom calculator. Our experience from start to finish was excellent. The entire staff is very professional and knowledgeable. There was constant communication and updates throughout the project which made the entire process simple and facile. We would highly recommend Webcodegenie.

Heather Drummond

Heather Drummond

This company rescued my app from a shocking experience with a different company. They helped me get back my code and restore it. They also made improvements, and working with them after what I had experienced was a delight. They were chasing me often, which I love! and they stuck to our agreement and quote for the work needed. They had good insights also to improve the app. I highly recommend this company!

Christoffer Bjorland

Christoffer Bjorland

I had the privilege of partnering with this company to develop an e-commerce platform for selling solar energy-related products, complete with a seamless payment system. The entire project was executed flawlessly, thanks to their exceptional skills and expertise. Their clear communication, prompt responsiveness, and timely delivery made the process smooth and efficient. I thoroughly enjoyed working with them, and I am confident in their capabilities to handle future endeavors. Their level of qualification and attention to detail exceeded all expectations, earning them a rating of +10. A heartfelt thank you for successfully bringing our solar energy e-commerce vision to life!

William Baxter

William Baxter

Thanks to the technical expertise of WebCodeGenie Technology Pvt. Ltd., the product is now the top-performing app in the US, much to the client's delight. The team was highly receptive to issues, and internal stakeholders were particularly impressed with the vendor's customer-centric approach.

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